Returns & Exchanges

At Umami Shop, we want you to savor every bite; if your order doesn't meet our quality standards, we offer a 14-day return window for non-perishable items. Please note that for safety reasons, we cannot accept returns on opened food products or highly perishable goods.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation of the issue to receive a Return Authorization code.

2

Pack with Care

Place the unopened, original items in a secure shipping box to ensure they are protected from damage during transit back to our warehouse.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized courier location within 5 business days.

4

Quality Inspection & Refund

Once our kitchen team verifies the condition of the returned goods, we will process a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing